As a mentee, how can I cancel/reschedule an upcoming call?

If you want to cancel or reschedule an upcoming session that is scheduled with a mentor, you can either:

Decline the calendar event/invite in your calendar, and we will prompt you to reschedule
Cancel without rescheduling through the webapp:

To cancel without rescheduling through the webapp:

1. Go to Plato - Engineering Leadership Mentorship

2. Click on Schedule

3. Navigate to the on the call you want to cancel

4. Click on CANCEL / RESCHEDULE

5. Click on Cancel this session

6. Choose a reason and explain why you are canceling the call and select CANCEL SESSION

Reschedule through the webapp by navigating to Schedule and

7. Click on Reschedule this session

8. Navigate to the date you want to reschedule the call

9. Click on Confirm

10. Provide a reason why you are rescheduling the call, and click UPDATE SESSION.

11. If you want to suggest a slot not on the calendar, click on SUGGEST ANOTHER SLOT

12. Select on a day and time to suggest.

13. Click on Add (you can choose multiple times, selecting add after each time selection) .

14. Click on NEXT

15. Provide a reason why you are rescheduling. You can toggle the button on if you and your mentor have already agreed on this new day/time. Click on SEND SUGGESTIONS.

Need more help? You can contact us:

Via email to mentorship-success@platohq.com

Updated on: 02/22/2023