Articles on: About Plato

Why are reliability ratings so important?

We at Plato know that your time is precious. There are dozens of priorities competing for your time and attention every day. When you commit to spending your time learning or mentoring on our platform, we want to do everything we can to make sure that commitment is respected.

While we can't control everything that happens in life, we want to help you make the right decisions with your mentorship counterpart. When entering a new Plato mentorship relationship, we will display your partner's reliability score. A high score can deliver peace of mind, while a lower score could warrant a further conversation about scheduling and expectations.

While it is important to know your partner's reliability score, it is also understand your own score. Your reliability score is measured by a number of factors, but you can do a few things to make sure your score is still showing top marks.

Show up to all of your calls: the biggest contributor to your score is if you attend your sessions. "No showing" a call has negative effects on your mentorship relationship, and are disrespectful to your mentorship partner's schedule.
Show up on time: for many of our mentees and mentors, finding 30 minutes in their week to focus on mentorship can be difficult. Even 3 minutes late accounts for 10% of the call time. Being prompt can help increase your reliability score.
Avoid last minute rescheduling: while rescheduling calls is better than simply not showing up, changes that occur within 12 hours of the call happening still can impact the flow of your mentorship partner's day. Please try to acknowledge conflicts as early as possible.
Be prepared for the session: make sure you are ready for your conversation by reviewing previous session notes, agendas, and action items. Calls while have been prepared are significantly more impactful than those which are done last minute.

While we cannot currently share your reliability ratings with you, we are working on product functionality to make this more visible. We do not have the ability to alter your reliability scores. If you have any questions, please reach us at

Updated on: 02/28/2023